General Information and Booking Conditions
1. RECONFIRMATION AND CHECK-IN
If not booked locally, all bookings should be reconfirmed with our office the day before departure by phoning Awesome Adventures Fiji on +679 675 0499.
1a Once in Fiji, if you’d like to speed things up and avoid the queues at the morning departure then you are welcome to check in the day prior at our Port Denarau counter after 9.30 am. You will be given all your necessary documents/vouchers so that you can board the vessel directly the next day.
2. COMPLIMENTARY COACH TRANSFERS
Transport to/from Port Denarau is provided by Awesome Adventures Fiji to/from most Nadi, Denarau, and Wailoaloa Beach area resorts and Nadi International Airport. Clients must book in advance. If you fail to board, finding your own way to/from Port Denarau will be at your own cost. Please note, there is only one coach returning to resorts in the Wailoaloa Beach area and to Nadi International Airport, departing Port Denarau at approximately 6:15 pm.
3. BULA AND AWESOME PASSES
These are valid for the period shown on your pass. If you are traveling outside the date of your pass you will be charged the normal fare for the sector traveled.
3a Any pass being used by a person other than the owner will be confiscated and the balance of its use will be forfeited.
3b If you would like to pre-book your Awesome Pass accommodation prior to arrival in Fiji, please contact reservations@awesomefiji.com. Pre-booked accommodation is subject to the cancellation fees listed in Clause 17.
4. AWESOME EXPERIENCES ADD-ON
This includes the activities that are identified under the Awesome Experiences add-on inclusions section for each package. Awesome Experiences activities are subject to sea and weather conditions. Awesome Adventures Fiji reserves the right to substitute Awesome Experiences activities with other products in the event that the listed activity is unavailable.
4a As sharks are wild animals, we cannot guarantee sightings, however we have a 99%+ success rate of sighting sharks. If poor weather or sea conditions result in the cancellation of the ‘Shark Snorkel Encounter’ then a substitute of a snorkelling safari will be provided.
5. PRICES AND CURRENCY
All prices include local taxes where applicable. All prices are per person. Double/Twin rates are per person based on a minimum of two people booking and sharing the same room/bure.
5a Right to Vary: Prices through some agents may vary due to currency fluctuations. Events beyond our control such as currency fluctuations or changes to the cost of services and facilities may result in the prices charged to you being different. It must be understood that if for any of the reasons mentioned above, price increases or variation of terms are notified to us between the time of booking and departure, we reserve the right to vary the price to you up to the time of your departure.
5b Fiji Government Tax: All prices include 14% Fiji Government taxes and levies (Value Added Tax, Environment, and Climate Adaptation Levy).
5c Child Prices: This can vary from property to property therefore all child prices are on application through Awesome Adventures Fiji’s reservations team.
6.PAYMENT TERMS
A deposit of $100 per person is required at the time of booking to secure your reservation. The remaining balance is then due to be paid in full at least 45 days prior to your travel date. Should this outstanding balance not be paid in time, your booking will be canceled and no refund will be provided.
7. INFORMATION IN THE BROCHURE
This brochure was published on 11 December 2020, valid for travel 01 April 2021 - 31 March 2022. Pricing as at 11 December 2020.
7a Facilities or services may change after the date of publication. We endeavour to keep travel agents informed of any changes to the information in this brochure that is brought to our attention. Prior to booking your trip, you should ask your travel agent or Awesome Adventures Fiji about any changes to the published information of which your agent may be aware. You should also make sure that either your travel agent or Awesome Adventures Fiji is able to contact you should you need to be contacted in regard to changes that may occur after booking.
7b All maps, illustrations, and photographs are for indicative purposes only and may not necessarily reflect actual places or positioning.
7c Accommodation must be consecutive at the same resort to qualify for bonus offers. Important: Resorts have the right to change conditions and bonus offers. Late checkouts are subject to availability at the time of stay.
7d Please note room types can vary across packages.
8. BONUS OFFERS
Bonus offers are only available when booking an Island Escape package and NOT any other package or custom-made itinerary.
9. MEAL COSTS
Where an additional price is shown under ‘Meals’ these rates are per person, either per package or per night, and include 3 (three) meals per day stayed. The meal plan is compulsory and must be taken as there are no alternative dining places. The meal plan cost valid at the date of travel should be pre-paid at the time of booking in your currency or paid directly to the resort in Fijian dollars at check-in. Rates are correct at the time of issue and are subject to change.
10. NO CASH AT OARSMAN’S BAY LODGE
Oarsman’s Bay Lodge DOES NOT accept cash. All transactions (i.e. drinks, meals) must be paid by credit card.
11. RIGHT TO VARY
Any necessary changes will be advised prior to travel – as most of the properties featured in our packages are small, they are at times full. When this is the case we reserve the right to substitute a similar property of a similar standard and/or reverse the order of the brochured itinerary.
12. OPEN-DATED BOOKINGS
These apply to Bula and Awesome Passes and Simple Stays and Relaxed Resorts and are available for travel until 31 March 2022 (a new season’s price surcharge will be charged for travel past this date). Bookings must be confirmed with Awesome Adventures Fiji at least 14 days prior to arrival in Fiji to limit/avoid changes to the brochured itinerary or properties in that package. The above ‘Right to Vary’ conditions apply. Travel must commence no later than 12 months after purchase.
13. VARIATION TO TRAVEL ARRANGEMENTS
Awesome Adventures Fiji reserves the right to cancel departures, alter prices, apply a fuel surcharge, arrange alternative transport and vary itineraries and services as necessary. All transfers are subject to sea and weather conditions and operational requirements. Should adverse conditions prevent the operation of our services, Awesome Adventures Fiji will not be held responsible for additional accommodation and/or alternative travel arrangement costs incurred by customers. Awesome Adventures Fiji shall be the sole judge of when vessels should not operate under this clause.
14. LIABILITY
Where another company or persons operate the tour, activity or excursion, diving, accommodation or shore transfers, Awesome Adventures Fiji is only acting as a Sales Agent. Responsibility for the operation and liability for any mishap lies with those operators solely and not with Awesome Adventures Fiji. Awesome Adventures Fiji is not responsible for missed flights or any associated expenses due to late arrival at check-in counters.
15. VISA REQUIREMENTS
It is the responsibility of all customers traveling with Awesome Adventures Fiji to check and adhere to Fiji’s visa requirements.
16. TRAVEL INSURANCE
There are only very basic medical facilities in the Yasawas so if any medical problem arises you may need to return to Nadi. If you develop a serious medical problem you will most likely want to leave Fiji for Australia, New Zealand, or home.
16a A valid Travel Insurance policy is compulsory when traveling with Awesome Adventures Fiji. Your policy should cover emergency medical treatment and/or evacuation plus insurance cover for canceled and/or delayed travel expenses incurred due to canceled or delayed services as the result of weather events or unforeseen operational issues.
17. BOOKING AND CANCELLATION POLICY
Bookings will not be confirmed until full payment has been received. We will not regard a booking as canceled unless and until written notice is received by us from you or someone acting on your authority.
17a No refunds will be issued for unused days on the Passes nor for any unused components of the Packages, including unused Awesome Experiences add-on activities, unless cancellation of vessel services by the Operator, for reasons other than those stated in Clause 14, prevents the product fulfillment. No partial refunds will be issued for any Passes once travel has commenced.
17b Packages, Island Stays, Welcome and Departure Packs:
Cancellation fees apply on the total package price.
Less than 7 days’ notice – 100%
Less than 14 days’ notice – 50%
Less than one month’s notice – 25%
Outside one month's notice - $100 fee
17c Bula Passes: No cancellation fee applies until the first day of reserved travel. However in the event of a No Show on the first day of reserved travel, a 100% No Show fee applies. No refund applies on any unused portion after the commencement of travel.
17d Awesome Passes: Cancellation fees apply only to any pre-booked accommodation.
No shows or less than 7 days’ notice – 100%
Less than 14 days’ notice – 50%
Less than one month’s notice – 25%
Outside one months notice - $100 fee
Lost Awesome Passes will result in the holder paying the accommodation direct to the resort for the night specified on the lost voucher.
17e Transfers Only: Cancellation fees apply to unused components prior to the original travel date with Awesome Adventures Fiji.
Within 24 hours – 100%
No shows – 100%
No residual refunds for unused components after travel has commenced.
Re-issue documents to other South Sea Cruises services – no fee.
17f Peace of Mind Guarantee: Receive a Full Refund (excluding any credit card fees applied) and no cancellation/amendment fees on all bookings in the event the following scenarios take place preventing customers from traveling:
1) Fiji and/or nation of origin border closure
2) Customers traveling are tested positive for COVID and are unable to travel on their selected dates
3) Border restrictions introduced and quarantine is required in either Fiji and/or nation of origin
18. AMENDMENT POLICY FOR PACKAGES
Packages, Island Stays, Awesome Pass, Welcome & Departure Packs. Please note that any amendment/cancellation fees imposed by the resort(s) being affected by the change will be added to the new itinerary costs.
18a Bula Pass: No amendment fee applies prior to travel as the Pass is not activated until the first day of travel. 18b Bula and Awesome Passes: These passes can be extended anytime during travel but prior to expiry by paying the price difference up to the longer Pass of your choice.
19. ADMINISTRATION FEE
An administration fee of 3% is applied to all credit card transactions
20. COMPANY INFORMATION
Awesome Adventures Fiji is a trading brand of South Sea Cruises Pte Limited, a Company incorporated in Fiji. Any reference to Awesome Adventures Fiji or to South Sea Cruises is in reference to South Sea Cruises Pte Limited.
21. CONDITIONS OF CARRIAGE
Travel with Awesome Adventures Fiji is subject to our Conditions of Carriage. A copy is held in our offices or can be viewed at www.awesomefiji.com
22. CHARTER FOR ADDRESSING PROBLEMS
In the event, you strike a problem or you are dissatisfied with some aspect of the service or facilities during the course of your trip, our recommendation is to discuss the issue immediately with the service supplier at the time or as practicable in the circumstance. This provides the opportunity to resolve the issue at the time and for you to continue to enjoy your travel experience. Our experience is that seeking a resolution to your satisfaction once travel has been completed is difficult. Should you require our assistance, please contact our Awesome Adventures Fiji office immediately and they will assist in resolving the issue to your satisfaction.
